About
Hi, I’m Yvette — I help support become a product superpower.
Ten-plus years turning customer support into a source of product insight, technical depth, and genuinely great experiences — and the people systems that keep it humming.
Ten-plus years turning customer support into a source of product insight, technical depth, and genuinely great experiences — and the people systems that keep it humming.
I sit at the intersection of three things most companies keep in separate
rooms: support, engineering, and product. I’ve spent enough time in
support engineering to be genuinely effective on cross-functional teams that iterate
on products.
And holy crap, do I love cool products!
Today I’m a Senior Support Engineer at Maze where I serve as a technical escalation point for enterprise customers, and it’s truly a joy. I spend my time diagnosing integration issues, partnering with engineering to share customer insights for platform and feature improvements, and contributing to QA on new releases.
I enjoy a variety of creative professional endeavors from building and designing websites and apps to giving talks in my areas of expertise. When I’m not working, I’m cooking, crocheting, gardening, or learning about and experimenting with AI.