I help startup leaders and support teams build, scale, and elevate technical support — from first hire to support engineering, from messy processes to systems that actually hold up.
Founders and early leaders who want a strong, functional support team that can help them innovate their product from the beginning.
Established support teams looking to elevate the skills, technical proficiency, and confidence of the people they already have.
New or established teams that need help building or refining the foundational processes and operations of their work.
New and established managers who want mentorship and a trusted sounding board as they grow into their role.
For leaders standing up support functions for the first time. I help you design a team and operating model to turn customer signals into useful product insights.
For teams looking for greater depth. We raise technical proficiency, sharpen troubleshooting and communication skills, and build the confidence your team needs for effective cross-functional work.
Creating systems beneath the work: knowledge management (internal and external), training and onboarding, quality systems, automations, and the cross-functional processes that connect support to the rest of the company.
Training for advanced technical roles. We help your team build the muscles that define great support engineers: bug reporting flows, structured problem-solving, technical investigation, and personal development planning so they can work fluently alongside engineering.
One-on-one guidance for new people managers on conflict resolution, performance management, delegation, and career growth.
A free, low-pressure conversation about where your team is and what’s getting in the way. We’ll figure out if I’m the right fit.
A focused proposal with project goals, a timeline, and clearly defined success criteria.
Hands-on collaboration with your team. I build alongside you and leave you with systems and skills that outlast the engagement.