Work

Things I’ve built, and talks I’ve given.

Product is my passion! Years in support engineering taught me to read customer signals, navigate product pain points, and pinpoint the improvements get the needle moving. Alongside designing and building cool tools, I love speaking and mentoring on support, operations, and engineering.

Things I’ve built

Product & systems

I LOVE designing and building cool products. My focus is the product design and management underneath: understanding how systems think, the technical flow of interconnected features, and how the pieces fit together to actually work.

Kozibin app interface
Product design Systems Vibe-coded

Kozibin

A tidy little studio CRM for freelance creatives looking for a commission and client-management solution that allows folks to get back to what matters most: creating.

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Anthill settlement planner interface
Gaming Product design

Anthill

A settlement upgrade planner for Bitcraft Online with automated inventory and storage tracking.

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Speaking & mentoring

Sessionize profile →

I speak and mentor because I want support professionals to feel confident in their impact, and want product orgs to understand how much excellent support shapes a better product.

Nov 2024
DevOpsDays Chattanooga

Leveraging Support So Your Product Doesn’t Suck

Speaker

How a support insight, taken seriously, becomes one of the most reliable inputs to a better product.

Chattanooga, TN
Sep 2024
Atlanta Developers’ Conference

Bacon, Eggs & React: Analogies for Engineering

Speaker

Making front-end concepts approachable through everyday analogies for developers and the people who support them.

Atlanta, GA
Aug 2024
Carolina Code Conference

Bacon, Eggs & React: Analogies for Engineering

Speaker Sponsor organizer

Voted a conference favorite. Also organized our platinum-level event sponsorship end to end.

Greenville, SC
May 2024
Support Driven Expo

Forging a Path into Support Engineering

Speaker

A practical roadmap for support professionals who want to grow into technical, engineering-adjacent roles.

Las Vegas, NV
2023–24
Support Driven · Aspire Mentorship

Relaunching the Aspire Mentorship Program

Program lead Mentor

Helped relaunch Support Driven’s community mentorship program — timeline, comms, materials, and info sessions — pairing support pros with mentors as they grow.

Las Vegas, NV
Sep 2023
Support Driven Expo

Code Can Come Later: Non-Technical Skills for Aspiring Support Engineers

Workshop

A hands-on workshop on the durable, non-code skills that make great support engineers.

Las Vegas, NV
Sep 2019
Support Driven Leadership Summit

Leading Through Change & Continuous Improvement

Panelist Case study

A case study on what mattered most when we asked a team to change their hours, plus a panel on improving support and operations processes.

Boston, MA
Oct 2018
Support Driven Leadership Summit

What Changes When Your Company Grows?

Panelist

A panel on the operational and human shifts that come with scaling a support organization.

Boston, MA